Implementation of Fraudulent COVID-19 Shipping and Insurance Fees by Criminal Actors

The following are indicators of possible scams or fraudulent activity:

• The reference to "new" laws or regulations resulting from the COVID-19 pandemic and refusal to provide additional information;
• Requiring additional charges or fees before delivery of a product;
• Repeatedly providing excuses for delivery delays, including citing COVID-19 laws, regulations, or requirements;
• Requesting money be paid to an unknown third party (e.g., warehouse, insurance company, or shipping company);
• Stating that any required fees, payments, or deposits will be refunded or reimbursed later; and
• Inability to make direct contact with shipper or manufacturer by phone or email (disconnected lines, lack of response, etc.).

The following are best practices to avoid becoming a victim of a scam or fraudulent activity:

• Never give out personal or financial information to a person or company you do not know and trust;
• Always verify the information of manufacturers, shipping companies, and service providers before making payments;
• Be wary of unsolicited messages claiming that a delivery is being held until payment is received, especially if you or your business have not placed any orders or expect to receive any deliveries; and
• Research and verify that any laws or shipping requirements related to COVID-19 are legitimate before sending payment.