Make A Loan Payment

Conveniently make a payment on your TowneBank auto or personal loan.

Easily Manage Loan Payments with Loan Pay

Make an online payment to your TowneBank auto or personal loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary. Once enrolled in Loan Pay you can:

  • Set up one-time or recurring loan payments from any device
  • Receive an email notification when the payment is initiated
  • View pending and completed payments

To get started, loan holders must first enroll in Towne-Personal Online Banking.

Enroll

Once enrolled in Towne-Personal Online Banking, you can login and select Loan Pay from the main navigation. Prior to making your first payment you will need to set up the account at the other bank or credit union. For your security, we must validate that you own the account and this process can take up to 3 business days. 

Steps to Set Up Your External Account

  1. Log in and navigate to Loan Pay
  2. Add the routing and account number for the checking, savings, or money market account at the other financial institution in the fields provided. 
  3. Within the next 3 business days, TowneBank will make two small deposits of less than $1.00 into the external account. Followed by a debit that is equivalent to the two deposits. 
  4. Within the next 1-3 business days, you will need to log into Towne-Personal Online Banking and validate the amounts in the fields provided.
  5. Once complete, you can use this account to make payments to your TowneBank loan.
Download Steps


Prefer Mobile?

Download our mobile app to enroll and to set up your loan payments. 

FAQs

  • You can choose the most convenient payment method that fits your needs:
    1. Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Need to mail a payment? Please send it to the address below
    Attn: Loan Accounting
    P.O. Box 2818 Norfolk, VA
    23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • Yes, you can pay over the phone; please contact our Towne Member Care Team at 844-673-1511, M-F, 8:30 AM to 6:00 PM. During the call, you will be asked to provide the bank account and routing number for the account you wish to pay.

    Pay Your Loan Online
    Choose the most convenient payment method for your lifestyle:
    1. Current TowneBank checking and savings account holders can transfer funds from your deposit account to your loan via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, you can also use Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making a payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
  • You can choose the most convenient payment method that fits your needs:
    1. Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Need to mail a payment? Please send it to the address below:
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501-2818

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking. <if !supportLineBreakNewLine> <endif>

    Your mobile carrier's web access and text messaging charges may apply.
    All terms applicable to Online Banking apply to Mobile Banking.
  • Yes! Anybody can pay off the loan, although the title rights and/or responsibilities solely belong to the party listed on the title and loan. Please contact Towne Member Care at 844-673-1511, M-F from 8:30 AM - 6PM EST for your payoff amount.

    Make a loan payment today!
    Choose the most convenient payment method for your lifestyle:
    1. Current TowneBank checking and savings account holders can transfer funds from your deposit account to your loan via online or mobile banking. Not enrolled in Online Banking? Click here to learn more and enroll today!
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you're making a payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Need to mail a payment? Please send it to the address below:

    TowneBank
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.

    Your mobile carrier's web access and text messaging charges may apply.
    All terms applicable to Online Banking apply to Mobile Banking.
  • If you have questions about your loan payments or payoff, please contact Towne Member Care at 844-673-1511, Monday-Friday, 8:30 AM - 6:00 PM EST.

    Make a loan payment today!
    Choose the most convenient payment method for your lifestyle:
    1. Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making a payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Mail payments to:
    TowneBank
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.

    Your mobile carrier's web access and text messaging charges may apply.
    All terms applicable to online banking apply to mobile banking.
  • To determine your accurate loan payoff amount please contact Loan Accounting at 844-673- 1511 Monday through Friday, 9:00 AM through 5:00 PM EST or visit one of our locations.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Current TowneBank checking and savings account holders can transfer funds from your deposit account to your loan via online or mobile banking.
    • For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    • If you are making a payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service**.**
    • Visit a branch location
    Need to mail a payment?
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • Please contact Loan Accounting at 844-673-1511, Monday-Friday, 9 AM - 5 PM EST or visit your nearest TowneBank location.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

    Access your accounts 24/7 through Online Banking!

    With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now. If it's your first time using Online Banking, Enroll Today!

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • In Virginia, the title will be processed by the Virginia Department of Motor Vehicles (DMV). This process usually takes about 10 business days.

    In North Carolina, the title will be processed by the North Carolina Division of Motor Vehicles (DMV). This process usually takes about 10 - 15 business days.

    For general title requirements follow links below:
    If you have not received your vehicle title in the mail after the time specific to your state, please contact member support.

    Pay off your loan with Loan Pay today!

    Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary! New TowneBank loan holders, must enroll in Towne-Personal Online Banking. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    If you have already enrolled in Towne-Personal, just login to make a payment!

    Prefer mobile? Discover TowneBank Mobile Banking today!

    Loan Pay is available through the TowneBank Mobile Banking app. Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.
  • If you are late on a loan payment you will be charged a late fee that is dependent on the specifics of your loan contract.

    To find more information on late fees for your specific loans, please contact our loan accounting department at 844 -673-1511, Monday-Friday from 9 AM - 5 PM EST.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.
  • Please refer to the terms of your loan. If you cannot locate your terms, please contact your nearest TowneBank branch for further assistance. You can find a listing of all of our locations here.

App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

Your mobile carrier's web access charges may apply.

All terms applicable to Online Banking apply to Mobile Banking.

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Need Help? Or Have Questions? 

Loan Support for Existing Loans
844-638-1511

Online Banking Support
844-638-6714
M-F, 8:30AM-6PM