"Count on us now and in the future."

Kim Wills, SVP
Commercial Relationship Manger

Loans & Loan Payments

The terms and conditions of your existing Village Bank loan or line of credit will remain the same. In most cases, your due dates and the timing of your loan billing notices will also continue as they have in the past. Collateral holds on deposits will be communicated and honored. 

Billing, Loan Account Numbers & Payment Information

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  • Many loans will retain their current account numbers. For some, we will add leading or trailing digits to meet our system requirements. If your loan number changes, you will receive your new TowneBank loan number with your first billing notice. For your convenience, we will have the ability to reference your former loan account number at any time.

    All TowneBank loan account numbers are followed by a 5-digit note number.
  • Demand Deposit Loan billing statements will not be combined with deposit statements. They will be mailed separately. Please note that TowneBank does not send notifications when funds are transferred from your overdraft protection line of credit. You can view this activity in online banking and on your monthly account statement. 

  • Going forward, you will receive a monthly billing notice from TowneBank, which will include the amount due, due date, other important information, as well as your NEW loan number, if applicable. 

    For your convenience, your notice will continue to be generated at approximately the same timeframe as before. Please refer to your original loan documents for grace periods and any late charges that may apply. 

    If you have a consumer line of credit, please look for a final Village Bank loan statement in June. This statement will show a snapshot of your loan history through June 8, 2025. This statement is for informational purposes only. If your loan has escrow, you will receive an escrow history statement through June 8, 2025. 

  • For your first loan payment on or after June 8, 2025, feel free to use your current Village Bank billing notice.    

    For future payments, you may make your payment in many ways: 

    • Make your payment at any TowneBank office 
    • Continue to use an automatic draft/ACH for your payment  
    • You can use online banking at TowneBank to make payments by transferring money from your TowneBank checking account or with our Loan Payment service if you pay your loan from an account outside of TowneBank.  
    • Mail your payment to our post office box: TowneBank, P.O. Box 2818, Norfolk, VA 23501 

    NOTE:  As a courtesy, TowneBank will send billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records. 

  • Billing for Commercial Line of Credit borrowers will differ slightly. TowneBank uses your due date to forecast your interest due and bills you for that amount. Village Bank calculated the amount due based on the billing date rather than the due date. This different method may cause your loan payment amount to change slightly. Borrowers pay the same amount of interest over the loan term.

  • If your loan payment is currently auto-drafted via ACH from another financial institution, this service will continue as scheduled.  

    If your loan payment is auto-drafted from your existing Village Bank checking or money market account, this service will continue as scheduled through your TowneBank account.  

  • If you schedule your loan payments through an online banking service, no immediate change is needed for your online biller/payee setup.   

    However, once you begin receiving your NEW TowneBank billing statement, we ask that you update your online biller/payee information as follows:  

    Name of Bank: TowneBank 
    Address: P.O. Box 2818, Norfolk, Virginia 23501 
    Phone Number: 844-673-1511 

    Your Loan Number Format: 5-Digit Note Number + 00 + 10 Digit
    Loan Number Ex.: (10000-00-1000000000)
    Your first TowneBank billing statement will show your loan and note number. 

  • TowneBank provides Home Equity Line checks at no cost ot you. Please contact your banker if you would like Home Equity Line checks from TowneBank. In the interim, you may continue to use your existing supply of Village Bank Home Equity Line checks. Upon receipt of your new supply, please shred and discard your former Villabe Bank checks. 

Pay Your Personal Loan through Online Banking

If you have a personal loan through Village Bank that will transition to TowneBank, you can make your payment from an account you have at another financial institution through Towne-Personal Online Banking. Please refer to the demo below to see how easy it is to set up loan payments with this service.

Frequently Asked Questions

  • Yes. You can mail your payment to the address below.

    Mail payments to:
    TowneBank
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435
  • Yes! You can set up automatic payment for your TowneBank loan in one of three ways through Online Banking.

    Automatic Payments for Towne-Personal or Towne-Biz Users:

    Transfers: If you have a TowneBank loan you can set up a recurring transfer within Towne-Personal or Towne-Biz Online Banking from your TowneBank checking or savings account.
    1. Log in to Towne-Personal or Towne-Biz
    2. Navigate to 'Move Money' in the main menu
    3. Select 'Schedule a Transfer'
    4. Select the account from which you would like to make a payment and your TowneBank loan
    5. Provide the date you'd like to make your transfer and how often you'd like the transfer to occur
    6. Provide the payment amount
    Automatic Payments for Towne-Personal or Towne-Biz Users: Use Loan Pay in Towne-Personal or Towne-Biz to make payments to a TowneBank loan from a checking or savings account you have at another financial institution.
    1. Log in to Towne-Personal or Towne-Biz
    2. Select 'Loan Pay' from the main menu
    3. From here, you will have the ability to add the account you own at the other bank that you would like to use to make payments.
    Recurring Payments in Loan Pay Plus: If you do not have a TowneBank checking or savings account, you can 'Create a Login' with Loan Pay Plus and set up recurring payments with the following instructions:
    1. Visit TowneBank.com and select the login button in the top right-hand corner.
    2. Select 'Other Services' from the drop-down menu and then click on 'Login'
    3. In the module, select the option that says, 'Pay my vehicle loan'
    4. If this is the first time you've visited this service, select, 'Create Login'. You will need the last five digits of the social security number or tax ID associated with the loan and the full loan account number which can be found on your statement. Additional fields include an email address and the first and last name on the account. NOTE: The email address provided will be used as the Username going forward.
    5. Once completed, you will receive an email to set up your password.
    6. Upon logging into the Loan Pay Plus system, select 'Pay' in the upper, right-hand corner and provide the payment account.
    7. Select the type of recurring payment you'd like to use and create your schedule.
    Automatic Payments for Business Online Banking Users:

    Transfers: Business Online Banking users can also use the 'Manage Loans' service found under 'Transfers and Payments'.
    1. Log in to Business Online Banking
    2. Navigate to the Manage Loan page found under 'Transfers and Payments'
    3. Select the 'Actions' drop-down menu for the desired loan
    4. Make sure to click on 'Display all notes' to find the 'Actions' drop-down menu if it's not displayed
    5. Select 'Make Payment'
    6. Complete the required fields which include the 'Frequency' of your payment.
    7. Click Continue
    8. Click Approve
    Not enrolled in online banking?
    With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now. If it's your first time using Online Banking, explore the following options:
    Enroll Today!

    Your mobile carrier's and text messaging charges may apply.
    All terms applicable to Online Banking apply to Mobile Banking.
  • You can turn off mailed loan notices in Towne-Personal, Towne-Biz, or Business Online Banking. Instructions for each system are below:

    Towne-Personal & Towne-Biz Online Banking
    1. Log into Towne-Personal or Towne-Biz from TowneBank.com
    2. Navigate to 'Additional Services' and then select 'Statements & Notices' in the drop-down menu.
    3. Check the 'Go Paperless' box
    Business Online Banking
    1. Log into Business Online Banking from TowneBank.com.
    2. Navigate to 'Reports' and then select 'Statements & Documents'
    3. Select the Delivery Preference drop-down beside the applicable account and then select 'Online'
    4. Click 'Continue'
    5. If applicable, review the service agreement and select the 'I agree' option to accept it
    6. Then, select 'Save Preferences'
    For further instruction, view a demo to go paperless in Business Online Banking here.

    Want to make a payment online? Choose the most convenient payment method for your lifestyle:
    1. Current TowneBank checking and savings account holders can transfer funds from your deposit account to your loan account via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making a payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Mail payments to:
    TowneBank
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.

    Your mobile carrier's web access and text messaging charges may apply.
    All terms applicable to Online Banking apply to Mobile Banking.
  • You can choose the most convenient payment method that fits your needs:
    1. Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Need to mail a payment? Please send it to the address below
    Attn: Loan Accounting
    P.O. Box 2818 Norfolk, VA
    23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • Please contact Loan Accounting at 844-673-1511, Monday-Friday, 9 AM - 5 PM EST or visit your nearest TowneBank location.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

    Access your accounts 24/7 through Online Banking!

    With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now. If it's your first time using Online Banking, Enroll Today!

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • You can choose the most convenient payment method that fits your needs:
    1. Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
    2. For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
    3. If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
    Need to mail a payment? Please send it to the address below:
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501-2818

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking. <if !supportLineBreakNewLine> <endif>

    Your mobile carrier's web access and text messaging charges may apply.
    All terms applicable to Online Banking apply to Mobile Banking.

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