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Charlotte - Ballantyne

13900 Conlan Circle
Charlotte, North Carolina 28277

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704-317-1600
Manager Victoria Cerrato Lobby Hours Mon-Thurs 9AM-5PM 
Fri 9AM-6PM Drive Thru Hours Mon-Thurs 8:30AM-5PM 
Fri 8:30AM-6PM


About TowneBank Ballantyne

At our TowneBank branch in the Ballantyne area of Charlotte, we truly believe in the importance of relationships. Our commitment goes far beyond just offering rates, checking accounts, and loans – we are dedicated to creating personalized experiences for each of our members. Whether you need personal banking, business banking, wealth services, mortgage, or insurance, we are here to support you with all your financial needs.

Make an Appointment     Give Us a Call


Exterior View of the TowneBank Ballantyne BranchThe TowneBank banking location at 13900 Conlan Circle, Charlotte, NC

 

Full Banking Services in Charlotte, NC

At TowneBank Ballantyne office in Charlotte, NC you'll find helpful advice from a dedicated team that's always here to help you achieve your financial goals.  

The Reviews are In!

great friendly customer service
- Alvin J.
  • Hello Alvin, Thank you for your wonderful five-star review! We're delighted to hear that you had a great experience with our friendly member service. We truly appreciate your membership with TowneBank.
Friendly people work there.
- Bruce Mentone
  • Thank you for your 5-star review of our Ballantyne location, Bruce!
Branch staff is awesome!
- Caryn J.
  • Hello Caryn, Thank you for your wonderful five-star review! We're thrilled to hear that you find our branch staff awesome. We truly appreciate your kind words and thank you for being a valued TowneBank member.
Great customer service and very helpful
- Corey L.
  • Hello Corey, Thank you so much for your wonderful five-star review! We're thrilled to hear that you found our customer service helpful. We truly appreciate having you as a TowneBank member.
This branch is awesome! Everyone is positive and super helpful. Debbie Moore is a standout! Thank you all for being outstanding!
- Daniel S.
  • Hello Daniel, Thank you so much for your wonderful five-star review! We're thrilled to hear that you had such a positive experience at our branch and that Debbie Moore made a standout impression. We truly appreciate your kind words and thank you for being a valued TowneBank member.
Great service 👍
- Hang Y.
  • Hi Hang, thank you for your 5-star review! We're delighted to hear that you had a great experience with our Ballantyne team. We appreciate having you as a valued TowneBank member.
I was greeted by everyone that saw me. Juanita, who handled my transactions, was pleasant, efficient, and remembered my wife (who was not with me). Outstanding.
- Joseph C.
  • Joseph, thank you for your 5-star review! We're delighted to hear that you had an excellent experience with Juanita and our Ballantyne team. We appreciate having you as a valued TowneBank member.
The staff at Towne Bank always takes care of my banking needs quickly, with great customer service.
- Kenneth N.
  • Kenneth, thank you for your 5-star review! We're delighted to hear that you had an excellent experience with our Ballantyne team. We appreciate having you as a valued TowneBank member.
This has been the best banking service I have ever encountered (across the 4 states I have lived) - hands down! The bank manager Victoria and others always make us feel welcomed.
- Louann M.
  • Louann, thank you for your 5-star review! We're pleased to hear that you had an excellent experience with Victoria and our Ballantyne team. We appreciate having you as a valued TowneBank member.
El servicio es excelente
- Luvier S.
  • Hola Luvier, Muchas gracias por tu reseña de cinco estrellas. Nos alegra saber que el servicio fue excelente. Apreciamos que seas miembro de TowneBank.


Meet Your Ballantyne Banking Team

Hear From Our Charlotte Bankers and Members

  • Member Spotlight - Panorama Holdings

    Jane Wu, president of Panorama Holdings talks about her relationship with TowneBank.

  • Our Success is Your Success

    In this inspiring video, Ana shares her passion for serving others and enriching lives, which is the driving force behind her work.

  • Community First

    Josh Hall as he shares his passion for helping businesses grow and making the community better.

  • Serving Others. Enriching Lives.

    Discover how TowneBank's unwavering focus on community service sets us apart and drives our mission.

TowneBank Ballantyne FAQs

  • Yes, we have treasury management advisors here ready to assist members in strategy and other business objectives.
  • Appointments are not necessary to open an account; however, we do recommend that you call ahead and secure a time to ensure that our bankers are ready for you. We recommend you bring the following items with you when planning to open an account: 
     

    Acceptable Photo Identification

    • Valid Driver's License or State Issued ID Card
    • Unexpired Passport
    • Military ID

    Acceptable Non-Photo Identification

    • Social Security Card
    • Voter Registration Card
    • Health Insurance Card
    • Birth Certificate
    • Employment ID Card
    • Paycheck Stub
    • Utility Bill Showing Current Address
    • Automobile Registration Card
    • Unexpired Work Visa
  • Yes, the TowneBank banking location in Ballantyne does have an ATM. For your convenience, our ATM is drive-up, envelope free and touch screen enabled. Please refer to our deposit cut off times for details about when funds will be made available for ATM deposits. 
  • Per the Federal Reserve's schedule, TowneBank is closed for the following holidays:

    New Year's Day
    Martin Luther King, Jr. Day
    Presidents' Day
    Memorial Day  
    Juneteenth
    National Independence Day              
    Independence Day       
    Labor Day        
    Columbus Day  
    Veterans Day   
    Thanksgiving Day         
    Christmas Day

    You can find an up-to-date schedule here. 
  • Our lobby is open Monday through Thursday from 9:00 AM to 5:00 PM and 9:00 AM to 6:00 PM on Fridays. Our drive-through is open Monday through Thursday from 8:30 AM to 5:00 PM. On Fridays, the drive-through remains open until 6:00 PM.
  • TowneBank is headquartered at 5716 High St W in Portsmouth, Virginia.
     

    TowneBank was started in 1999 based on strong relationships, excellent service, and the most respected and experienced bankers in each market we serve. Building on serving others and enriching lives, we now provide a full range of banking and other financial services. Dedicated to a caring culture, we value each employee and member by embracing their diverse talents, perspectives, and experiences. Get our full story here.  

    Today, TowneBank operates banking offices throughout Hampton Roads, Central Virginia, and Northeastern and Central North Carolina. As a practical expression of our mission, TowneBank is intentional about being a local leader in each community—actively promoting social, cultural, and economic growth.  

    TowneBank works with each member toward your ultimate success. A key to this is experienced local bankers who provide high-level expertise and personal attention and are empowered to make local decisions.


Driving Directions to TowneBank Ballantyne

The TowneBank banking office in the Ballantyne area is conveniently located near Conlan Circle near the intersection of Johnston Road and Ballantyne Commons Parkway, just a few blocks away from The Ballantyne Luxury hotel.

  1. From Charlotte, take I-277 south to I-77 south. 
  2. Merge on to I-485 to US 521 S/Johnston Road.
  3. Take Exit 61 from I-485/I-485 Outer.
  4. Continue on US-521 South Johnston Road.
  5. Turn right on to Brixham Hill Avenue.
  6. Turn left on Ballantyne Medical Place.
  7. Right on Conlan Circle.
  8. Your destination will be on the right.

Get Directions from Your Location

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*Investment and Insurance products are not a deposit, not FDIC-insured, not guaranteed by TowneBank, not insured by any state or federal government agency, and may go down in value. 

**Normal credit approval criteria apply.

+ Your mobile carrier's web access and text messaging charges may apply. All terms applicable to Online Banking apply to Mobile Banking. Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.

^Only deposit products are FDIC insured. Safe deposit box sizes at this location are: 3X5, 5X5, 5X10, 10X10

NMLS# 512138