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Dogwood State Bank is now TowneBank, and while you'll notice a new name, our focus remains where it has always been—helping our members, supporting our communities, and building lasting relationships. Use this online guide as your resource for updates and important information throughout the transition.
Find important information and resources to help you navigate your transition to TowneBank.
Everything you need for a smooth transition to Towne24, including key dates, next steps, and helpful resources.
Key dates, updates, and resources for your transition to TowneBank’s digital banking and treasury management platform.
All Dogwood locations are now TowneBank! A few locations may have transitioned to a nearby TowneBank office.
Your new TowneBank debit card should have arrived. Get all the details here.
If you prefer to use telephone banking, you will need to enroll in the TowneBank VRU system.
Information about system access, deposit processing, equipment setup, and links to helpful demos.
Beginning Monday, November 2, all consumer users can contact our Towne Member Care team for assistance with online banking, debit cards, and more. Our Treasury Member Care team can assist our business members with online banking, treasury services, and more. For account questions, please contact your local banker or banking office.
Please contact your local banker or banking office.
Dogwood State Bank officially became TowneBank on Monday, November 2.
- Activate your new debit card.
- Validate your account number on or after this date in online banking or by contacting your banker.
- Personal members re-enroll in Zelle.
- Sign up for e-statements.
- Confirm Bill Pay account information is correct.
Update routing number to 051408949 and the account number, if new, on authorized deposits and withdrawals by December 31, 2027.
We know transitions can raise questions, and we’re here to help! Here are some common questions we'd love to answer for you.
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Dogwood State Bank will officially become TowneBank on November 2, 2026. We're committed to making the transition as smooth as possible and will continue to provide updates along the way. -
At this time, you will continue to bank at Dogwood State Bank offices when you need to conduct business in a branch location. TowneBank locations will not yet have access to your Dogwood State Bank account information.
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Yes. The local bankers and teams you know and trust will continue serving you. You'll continue to receive the personalized service you've come to expect, now backed by the expanded resources and capabilities of TowneBank.
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Online and mobile banking users transitioned to Towne24. Login instructions were emailed to all users on November 2. If you did not receive login instructions, please contact Towne Member Care at 844-638-6714, M-F, 8:30 AM - 6:00 PM.
Towne24 Online Transition Guide -
Yes. As a TowneBank member, you'll have access to an expanded network of more than 70 banking locations across North Carolina, South Carolina, and Virginia. -
For account, debit card, or other questions, please continue to contact your banker.
For Personal Online Banking Members, please contact Towne Member Care at 844-638-6714, Monday through Friday from 8:30 AM to 6 PM.
For Business Online Banking Members, please contact Treasury Member Care at 844-638-6724, Monday through Friday from 8:30 AM to 6 PM. -
All account fees, terms, and conditions for your Dogwood State Bank accounts and services are unaffected at this time. In October, we will send Dogwood customers a detailed guide about what to expect when Dogwood State Bank begins to operate under the TowneBank name in November 2026.
For now, your account information and all the ways you access your Dogwood account - including your debit card, online and mobile banking, deposit tickets, checks, and loan payments - remain the same. -
Many checking, savings, money market, and CD account numbers remained the same. Some accounts required a new account number to align with TowneBank systems. Loan account numbers did change, we encourage you to review our Loan page for more informatio and next steps.
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Yes. Payroll deposits, Social Security payments, retirement deposits, and other direct deposits are expected to continue without interruption. We recommend monitoring your account activity after conversion to confirm all deposits are processing as expected. -
Online and mobile banking users will transition to Towne24 on November 2. Additional information about login credentials, access, and digital banking resources will be shared ahead of this date by email and direct mail pieces. Please ensure that your email address and contact information are up to date with Dogwood State Bank and in your online banking profile. -
If you use ACH, Positive Pay, Wires, or other treasury services, they all transferred to Towne24.
Please review our detailed online transition guide for business members here.
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Automatic payments and recurring drafts should continue without interruption. We encourage you to log into Towne24 and review account activity after the transition and update your routing and account information.
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Yes, if you use mobile banking, you will need to download the Towne24 mobile banking app on November 2. Additional instructions will be provided before the transition. -
Yes. Existing Dogwood checks and deposit tickets may continue to be used through December 31, 2027. When you're ready to order new checks, your banker can help ensure you have the correct routing and account information.
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Yes. New TowneBank debit cards are expected to arrive on or after October 19. Please continue using your current Dogwood debit card through November 1 and activate your new card on or after November 2. -
TowneBank and Dogwood State Bank became a single FDIC-insured deposit institution on January 12, 2026. If you have combined deposit accounts at Dogwood and TowneBank that exceed the standard insured amount of $250,000, please talk to your banker for guidance. In some cases, accountholders may qualify for FDIC insurance coverage well above $250,000.
For account questions, please contact your local banker or TowneBank office. For online banking questions, please contact one of our support teams:
Please contact your local banker or TowneBank office for questions specific to your account.
Your mobile carrier's web access and text messaging charges may apply. Availability may be affected by your mobile carrier's coverage area.
Insurance and investment products offered are Not bank deposits or obligations, Not FDIC-Insured, Not insured by any government agency, Not guaranteed by TowneBank, and may go down in value.