Personal Digital Banking Demos & Resources
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Learn how to use our online and digital banking services and solutions to stay connected and in control no matter where life may take you.
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Zelle® is a fast, safe and easy way to send money in minutes* to friends, family and others you trust*, using only their U.S. mobile number or email address.
Use Zelle® in your TowneBank mobile banking app to send money directly from your bank account to theirs. With Zelle®, you can also receive money directly into your bank account within minutes*.
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Frequently Asked Questions
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If you need to enroll in Towne-Personal/Biz, download the TowneBank Mobile Banking and and select 'Sign Up' from the bottom left. Complete the required fields before submitting your enrollment form. You will receive a confirmation email once your enrollment is complete. If you are already enrolled in Towne-Personal/Biz, you do not need to enroll again to use mobile banking. Simply download the app and log in using the username and password you previously established.
Normal credit approval criteria apply.
Your mobile carrier's web access and text messaging charges may apply.
All terms applicable to Online Banking apply to Mobile Banking -
You can choose the most convenient payment method that fits your needs:
- Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
- For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
- If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
Attn: Loan Accounting
P.O. Box 2818
Norfolk, VA 23501-2818
If mailing your payment overnight:
TowneBank
Attn: Loan Accounting
6005 Harbour View Blvd.
Suffolk, VA 23435
As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking. <if !supportLineBreakNewLine> <endif>
Your mobile carrier's web access and text messaging charges may apply.
All terms applicable to Online Banking apply to Mobile Banking. -
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
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When you enroll with Zelle® through your banking app, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with your bank or credit union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Your bank or credit union then directs the payment into your bank account, all while keeping your sensitive account details private.
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You must first enroll for Towne-Personal or Towne-Biz Online Banking. Your Online Banking credentials are the same credentials used to login to the TowneBank Mobile Banking app. If you are a Business Online Banking user, you must check with your Company Administrator to make sure your profile is enabled for mobile banking.
Don't have the TowneBank mobile app?
Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.
Your mobile carrier's web access and text messaging charges may apply.
All terms applicable to Online Banking apply to Mobile Banking. -
If you need to enroll in Towne-Personal/Biz, download the TowneBank Mobile Banking and and select 'Sign Up' from the bottom left. Complete the required fields before submitting your enrollment form. You will receive a confirmation email once your enrollment is complete. If you are already enrolled in Towne-Personal/Biz, you do not need to enroll again to use mobile banking. Simply download the app and log in using the username and password you previously established.
Normal credit approval criteria apply.
Your mobile carrier's web access and text messaging charges may apply.
All terms applicable to Online Banking apply to Mobile Banking -
Currently, online statements are only available through online banking.
To access your online statements, navigate to TowneBank.com using your browser, log into Towne-Personal/Biz, and select 'Additional Services' from the main navigation. Then, select 'Online Statements'.
Normal credit approval criteria apply.
Your mobile carrier's web access and text messaging charges may apply.
All terms applicable to Online Banking apply to Mobile Banking. -
No. This new feature is available for our Towne-Personal/Biz online banking and mobile app users. Please note that your mobile carrier’s data fees may apply.
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You can choose the most convenient payment method that fits your needs:
- Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
- For those who do not have a TowneBank checking or savings account, we recommend using Loan Pay through Towne-Personal online banking. You can learn more here.
- If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
Attn: Loan Accounting
P.O. Box 2818 Norfolk, VA
23501
If mailing your payment overnight:
TowneBank
Attn: Loan Accounting
6005 Harbour View Blvd.
Suffolk, VA 23435
As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.
Your mobile carrier's web access and text messaging charges may apply.
All terms applicable to Online Banking apply to Mobile Banking.
Not Finding What You're Looking For?
We are here to help and support you. Please feel free to contact us with any questions or comments you may have.
Towne Member Care is available, M-F, 8:30 AM - 6:00 PM, 844-638-6714
Contact Our Support Teams
Online & Mobile Banking Support
Available M-F, 8:30AM-6:00PM
Towne-Personal & Towne-Biz -
844-638-6714
Card Support
Lost or Stolen Debit/ATM Card(Opens in a new window)
888-638-6718(Opens in a new window) (Opens in a new window)
866-952-5651 (after hours and weekends)
Personal Credit Card -
800-558-3424 24/7 Member Support
Loan Support
Loan Payoff Information & Accounting(Opens in a new window)
844-673-1511, M-F, 9:00 AM- 5:00 PM
Your mobile carrier's web access and text messaging charges may apply.
If you have family members who look like you, we recommend using your username and password instead of FaceID to log into mobile banking. Certain devices are eligible to enable fingerprint sign-on. If you store multiple fingerprints on your device, including those of additional persons, those persons will also be able to access your TowneBank Mobile Banking app via fingerprint when fingerprint is enabled.
Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.
All terms applicable to Online Banking apply to Mobile Banking.
App Store is a service mark of Apple Inc. Touch ID and Face ID are registered trademarks of Apple Inc. Only select Apple devices are eligible to enable Face ID.
Google Play and the Google logo are trademarks of Google Inc.